FAQ's

Do you deliver to me?

We deliver free of charge within a 200 mile radius of our factory in Leeds, Yorkshire. We may deliver beyond this for a fee of £50. However, if the courier is unable to deliver to you after placing your order we will notify you to cancel your order. 

If you are unsure whether you are eligible for free delivery email us at: sales@sofayahomes.com prior to placing your order.

 

I just placed an order, when will it be delivered?

We try to deliver your order as quickly as possible. The average delivery time is 3-10 days. Once you have placed your order we will be in touch with an exact delivery date and a 4 hour timeslot when your order will be delivered. 

If you would like an estimated delivery date before placing your order, get in touch. However, we can not provide an exact date until the week of delivery.

 

Which payment methods are available?

We have a range of payment methods available:

  • Debit/Credit card
  • Paypal
  • Clearpay / Klarna- 0% interest finance. Paid in 4 instalments, with the initial payment on ordering and the remaining 3 instalments paid over the next 6 weeks.
  • Cash on Delivery - If you wish to pay via cash on delivery drop us an email. Note: This is not possible for all orders.


What if there is an issue with my order?

In the rare instance that there is an issue with your order, our first port of call is to rectify this for you. This may include shipping out replacement parts or fixing any defects. 

For further information, visit our Refund Policy page

Please note: We are unable to accept returns for orders which are customised to specific measurements.

I have entered an incorrect address what do I do now?

If this is the case, please notify us as soon as possible. If you have misspelled or entered an incorrect address, simply notify us via email at sales@sofayahomes.com and we will deliver to the correct address. 

 

I've changed my mind, can I cancel my order?

You are free to cancel your order within 24 hours. If you wish to cancel after this period then send us an email.

Note: If your order is currently in production, you may incur a cancellation fee.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you in your journey and are happy to help in any way we can.

Please send us an email at sales@sofayahomes.com and we will be happy to assist you.
We do receive a large number of emails, so if you wish to get a prompt response please attach your order number.